Policies and Procedures


The Board reviews all policies over time on a 3-yearly cycle or as needed.  Procedures are regularly reviewed and updated as needed.  A file copy is available to read at the school office.  Relevant procedures will be distributed to parents and caregivers as they are reviewed e.g. uniform, behaviour management, complaints 
The best way to resolve concerns is to initially address them at a ‘low level’.

Step 1       Concern – Approach the classroom teacher.
                 Best Solution – Concern resolved by informal means
Step 2      Concern Continues – Approach the Principal.
                 Best Solution – Concern resolved to everyone’s satisfaction by informal means
Step 3      Dissatisfaction Continues – a written complaint to be forwarded to the BOT
                 an ‘Investigation Committee’ is set up to consider the complaint and response.
                 Best Solution: - Committee finds lack of merit on substance and the case is dismissed.
Step 4      Investigation Committee finds substance in complaint, Report findings to full Board
                 which makes recommendations.
                 Best Solution – Full Board disagrees and case is dismissed.
Step 5      Investigation Committee finds substance in complaint Report findings to full Board
                 and makes recommendations. Full Board agrees.
                 Best Solution: - Recommendations are acted upon


All these documents available for viewing online or for download


Information Booklet

School Uniform

Concerns & Complaints

Medicine Authority

Financial Statements 2022

Audit Report 2022

School Policies    Login: - norsewood      Password: - learning

ERO Report 2018


Physical Restraint Policy



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